Returns

Keep the order record available when raising a return request. Eligibility is assessed against the item, its condition and the terms attached to the purchase.

Until a return is resolved, keep the garment unworn, unwashed and with its supplied labels and packaging. Do not send an object back before return instructions have been issued.

Returned objects are checked against the order record before a return is closed. An item that no longer matches the condition in which it was supplied may not qualify for the same remedy.

Where a refund is approved, it is returned through the applicable payment route. The time between approval and the funds appearing can depend on the payment provider or bank.